Refund Policy

TERMS & CONDITIONS
REFUNDS AND EXCHANGES
Exchanges and returns are not accepted. All units are non-refundable unless there is a mistake on my behalf. ALL SALES ARE FINAL. HBJ COLLECTIONS/ AHCLLC is not responsible for any improperly fitted wigs. Before purchasing a unit, please be sure to properly measure your head.

ORDER FULFILLMENT TURN OVER TIME

• Ready To Ship 2-5 Business days
• Bundles, Tape ins, lace, & products 5-10 Business days 
• Pre-Order Luxury Customized Units 14-30 Business days

SHIPPING TIME

• Priority shipping 2-3 Business days
• Express shipping 1-2 Business days

NOTE: Please remember that processing time (Turn over Time) and shipping time are not the same thing. Processing time is the time it takes for HBJ to prepare your order. Shipping time is the time it takes for your order to be delivered to you once we ship it. Shipping time or speed varies based on shipping selected at checkout. However, keep in mind that processing tend to fluctuate based on the season.