Shipping Info & FAQ's
Important Things To Know Before Placing an Order
Your support and loyalty are very important to me. I strive to be as transparent as possible about my products and services so you can have all the necessary information you need when deciding to purchase from me. Please read through all the information below before making a purchase.
All online Orders processing time is 2-5 business days & 5-10 business days (Turn over time) for all Pre-made wigs and 14-30 business days (Turn over time) for pre-ordered customized Luxury units. Unless otherwise notified. Shipping will then take an additional 2-3 business days for priority shipping & 1-2 days for express shipping depending on your shipping selection. We strive to provide quick order processing but sometimes due to the number of orders I receive or other issues outside of my control, it may take longer. Please note that orders are shipped using the United States Postal Service (USPS) or UPS, Monday-Sunday In the case of a holiday, orders are shipped on the next business weekday. When shipped, you will receive an email containing your order tracking information so be sure to enter your correct email when placing an order.
*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays.
HBJCollection does not hold responsibility for packages that have been delivered. We also can not give refunds for shipping delays, lost mail, or other shipping problems.
HBJCollections can not take responsibility for your shipping service or issues relating to them that are outside of our control. If your tracking information states your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777. That is the quickest way to a resolution and this will help me, help you if a claim needs to be filed. If your order is returned to me due to an incorrect address or error on your part, there’s a re-shipping fee that will be charged for me to reship your order so please double-check your address before you submit your order.
Please do not call HBJ outside of business hours. We will not answer the phone nor do we have time to return calls. Please text or email us directly for fastest response look at our contact page (which is best and quickest)
Please allow 1-3 days for a response to your message. Our usual response time is within 24 hours but our business days are Tuesday- Saturday. HBJ do not usually answer messages over the weekend. Sometimes things may happen outside of our control and it may take a day or so longer. We DO answer ALL customer messages. Our Assistant set aside time each day (usually early in the morning) to attend to messages. Many answers to your questions are located under the “Item Details” for the product listing. We write very detailed information about each product we sell. Please read all the information about the products you have questions about before you send a message. This helps save time for both of us.
We hope all of this information is very helpful with your purchasing decisions. We love all of our customers and will continue to provide the quickest shipping possible with the absolute best Customer Service.
Thank you for shopping with HBJcollections and helping small business grow.
Can I pick up my order? Yes, you can pick up your order, for pick up text 725-222-1162
Are there refunds or exchanges? There are no refunds or exchanges.
Do you make custom units for customers’ needs? Yes, we do, for more information please contact us email@example.com or text 725-222-1162 inquiring about your need.
why was my order canceled? To prevent your order from being canceled. Please add correct shipping and billing information also you must fill out your order confirmation in a timely manner or else your order will be canceled!!